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Return and Exchange available

Why are you able to offer such great prices AND free shipping? 

Working directly with the factories which produce this quality gear enables these products to reach you in a fast amount of time and at a much lower cost since less steps are involved. 

Talk to me about the quality. 

The products on this site are all made in China. They are unbranded although they may occasionally display a logo which resembles other logos. The quality is fantastic. Most of the world's products are made in China, especially the top brands which sell motorbike gear. All products on this site are of extremely similar quality to what the originals would be like.

Are the products on here safe?

Absolutely! All products, especially helmets, are suitable for day to day use on the roads. 

Size

Can I choose different Top and trousers sizes?

 Yes. On the product page you will find the option to choose the size of the Jersey Top and size of shorts/bib 

 Where can I find the size chart?

You can find the link to the Size Chart above the "ADD TO CART" Button 

2. If I'm not sure about the size I need?

Send mail to info@cycle-run.com with your height , weight and chest zise

 Design

1.How can I request a special design?

Send mail to info@cycle-run.com with the request including pictures ,text ,logo..

 What is your return policy ?

 We ensure that our customers get the best service and we promise 100% satisfaction guarantee.

We accept returns on all damaged and/or faulty products.

Please email us at info@cycle-run.com  and let us know the reason you wish to return the products. Add images in case of damaged or faulty products. Once our team has received your email, we can either offer you a refund, perform an even exchange with a different product, or if you'd like, we can reinstate the full amount in store credit to use as you see fit!  This will be determined on a case by case basis.  

 How can I exchange my item?

 Please contact us through info@cycle-run.com to choose what you want to exchange your item for and for further assistance. 

 Shipping

 Which countries do you ship to?

 We ship worldwide. No extra cost for any country.

 How do I check the status of my order?

  You can track your order status in real time by entering your tracking number at : https://www.17track.net/en

Please allow 14-21 days for the package to arrive.

Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates above.

 

How long does delivery take?

 

 Delivery should take 14-21 days. If your order hasn’t arrived in the estimated delivery time, please contact our support team at  info@cycle-run.com

If your order hasn't arrived within 60 days of the date of original purchase, contact our support team for a full refund of your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

How secure is my personal information?

 Cycle-Run adheres to highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. 

Your credit card information is only used to complete the requested transaction and is not subsequently stored.