within 30 days, in original packaging, all tags attached. (excluding Clearance Sale products)
We offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item that is returned more than 30 days after delivery
Customer satisfaction is always our top priority, as long as you contact us within 30 days of receiving your order according to tracking notification, we are here to make things right.
If for any reason you would like to exchange your product. You must contact us first and send us the photos of your product and order number.
1) If we deliver the wrong size, colors or the packages are damaged, we will reship your new product without any additional charges and you can keep that item as an apology from us to the problem you've suffered.
2) If we deliver correct items but you're not satisfied with them (pretty small or large,...). We're offering 2 options:
You can keep your item: you just need to pay a small Shipping and Handling fee (please contact us for further information) and we will send you a new item. You don't need to return your package.
If you don't want to pay that fee, you will need to return the item at your own expense and the item has not been used, worn, washed, damaged and must include its tag. We will deliver a new one right after we receive your returns.
- Exchange is applied once per order.
Return address: China guang dong sheng Province dong guan shi humen Town zhen long yan 6 lu 33hao To: zhang quan Phone: 17665418560 Postcode: 523900
Reasons for a refund may be considered invalid are (judge on a case by case basis):
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).
- You want a refund/return because you "changed your mind". We print on demand and therefore we cannot accept returns with that inquiry.
- You did not pay customs fee (if required) for your order so it cannot be delivered to your address.
- Your order did not arrive due to exceptional circumstances outside the control of Cycle-run.com (i.e. not cleared by customs, delayed by a natural disaster).
- You order wrong size or color.
- The items you ordered are on sale or free.
- Other exceptional circumstances outside the control of Cycle-run.com
*You can submit refund requests within 7 days after the day of delivery (as per tracking notification). You can do it by sending a message on the Contact Us page explaining the reason for the request.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
contact us at firstname.lastname@example.org.
To return your product, you should Contact me for info
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.